About these terms
These terms apply when you book a discovery call, consultation or sleep package with Co to Sleep Baby, run by Katie Swift, a sole trader trading as Co to Sleep Baby. You can contact me at katie@cotosleepbaby.com. By booking, you agree to them, so please read them before you book. If anything is unclear, just ask.
Important: my support is not medical advice
I am a Holistic Sleep Coach, not a doctor, midwife or health visitor. My support is educational and does not replace medical advice, diagnosis or treatment. If you have any concerns about your child’s health, feeding, growth, development or breathing, or your own physical or mental health, please speak to your GP, health visitor or another qualified professional. In an emergency, call 999.
Safer sleep
I support families who bedshare and co-sleep, and I always share evidence-based safer sleep guidance, such as that from The Lullaby Trust. You are responsible for your child’s sleep environment and for the choices you make. Please follow safer sleep guidance at all times.
My services
What each service includes, and its price, is described on this website and on the booking page at the time you book. Packages run for the length stated for that package (for example, four weeks for Dusk Till Dawn and two weeks for The Sunset), starting from your first call. Any support not used within that time cannot be carried over, unless you book an extra week.
Messaging support (for example, by WhatsApp) is available during the hours I tell you at the start of your package. It is not an emergency service.
No guaranteed results
Every baby and family is different. My approach is gentle and responsive, and change takes time. I will always give you my very best support, but I cannot guarantee a particular outcome, such as a certain number of wake-ups or hours of sleep.
Booking and payment
Services are booked through my online booking system and are paid in full when you book, unless we agree otherwise. Prices are shown in pounds sterling.
Rescheduling and cancellations
Life with little ones is unpredictable, and I understand that plans change. Please give at least 24 hours’ notice if you need to reschedule a call, and I will happily find a new time. Calls missed without notice may not be rescheduled.
Refunds: If you cancel before I have received your completed intake form and sleep logs (and outside the 14-day cancellation period explained below), I will refund what you paid, minus a £25 admin fee. Once I have received your intake form and sleep logs, work on your package has begun, as I start reviewing your family’s information and preparing your support, so no refund will be given from that point onwards.
Free discovery calls: if you can’t make your call, please cancel or reschedule using the link in your booking confirmation, so the time can go to another family.
Your right to cancel: under UK consumer law, you can cancel within 14 days of booking for a full refund, as long as the service has not started. If you ask me to start within those 14 days and then cancel, I may deduct an amount for the support already given. Once a service has been fully delivered, this right no longer applies.
If I ever need to cancel or move a session, I will let you know as soon as possible and offer a new time or a refund for that session.
Your sleep plan
Your sleep plan and any resources I share are written for your family only. Please don’t share, copy or publish them without my permission. All content on this website and in my materials belongs to Co to Sleep Baby.
Our responsibilities
I will provide my services with reasonable care and skill. Because my support is educational, decisions about how to use it, and about your child’s care, remain yours. Nothing in these terms limits my liability where it would be unlawful to do so, including for death or personal injury caused by negligence. Otherwise, my total liability to you is limited to the amount you paid for the service.
Your information
How I look after your personal information is explained in my Privacy Policy.
The legal bit
These terms are governed by the law of England and Wales. If you have a concern, please talk to me first; I would always rather put things right. I may update these terms from time to time, and the version on this page when you book is the one that applies to you.